Key Account Manager – Remote Fintech Role

About the role

We are seeking a proactive Key Account Manager to join a global payment service provider. In this fully remote position you will own a portfolio of merchants, guiding them through onboarding, integration and ongoing support while driving retention and growth.

Key responsibilities

• Serve as the primary point of contact for a diverse portfolio of merchants.
• Lead the onboarding journey, ensuring smooth integration into the payment ecosystem.
• Provide day‑to‑day operational and business support, responding promptly to client inquiries.
• Collect and analyse merchant feedback, sharing insights with product and operations teams.
• Develop long‑term partnerships focused on retention, satisfaction and revenue expansion.
• Collaborate with cross‑functional teams to resolve issues and improve processes.
• Monitor merchant performance and identify opportunities for upselling or new services.

Required profile

• Minimum 2 years of account management experience in fintech, payments or a related industry.
• Proven ability to manage B2B relationships and drive long‑term client partnerships.
• Strong communication, negotiation and stakeholder‑management skills.
• Fluent in English (B2) and Russian (C1) or equivalent.
• Ability to juggle multiple tasks and priorities in a fast‑paced environment.

Required skills

What we offer

• Competitive salary aligned with experience.
• Collaborative, transparent team culture in a scaling fintech company.
• Recognition of personal milestones and achievements.
• Social benefits and a high‑impact role.