Junior IT Support – End User Services

About the role

Join Leonteq’s End User Services team and work in a fast‑paced FinTech environment. You will provide high‑quality IT support and workplace services, ensuring employees have the tools they need to work efficiently.

Key responsibilities

• Provide first‑ and second‑level support for hardware, software and workplace technology.
• Prepare, configure, deploy and maintain laptops, mobile devices and peripherals for new and existing staff.
• Collaborate with a global team and external vendors to resolve end‑user incidents.
• Troubleshoot hardware, software, printing, connectivity and collaboration‑tool issues.
• Assist with onboarding and off‑boarding, ensuring timely equipment and access provisioning.
• Maintain accurate IT asset records in the CMDB and help automate routine tasks.
• Install, set up and configure end‑user applications.
• Act as liaison between end users and IT Operations/Development teams.
• Contribute to knowledge‑base articles and user documentation.

Required profile

• Completed vocational training, apprenticeship or diploma in IT, or equivalent practical experience.
• Basic working knowledge of Windows, Microsoft 365 and common workplace devices.
• Understanding of computer hardware, networking and troubleshooting.
• Practical problem‑solving approach and willingness to seek guidance.
• Clear communication skills, service‑oriented mindset and interest in helping users.
• Curiosity, willingness to learn and desire to develop a career in IT support.
• Reliable, organised, able to follow procedures, document work and collaborate.
• Good spoken and written English sufficient for supporting an international team.

Required skills

• Windows
• Microsoft 365
• Computer hardware
• Networking
• Troubleshooting
• Ticketing systems (nice to have)
• User account administration (nice to have)
• Virtual desktop environments (nice to have)

What we offer

• Modern facilities in a prime location.
• Hands‑on, on‑site training from colleagues across End User Services and other IT teams.
• Opportunities to support a global workforce and develop technical and customer‑service skills in an international FinTech setting.