HR Service Partner – Employee Lifecycle & Workday Support

About the role

The HR Service Partner provides first‑line support to employees, HR Business Partners and managers, overseeing the complete employee life‑cycle in Workday and resolving HR inquiries efficiently.

Key responsibilities

• Act as the primary contact for HR‑related questions submitted through Workday help cases.
• Interpret and apply HR policies and procedures to resolve issues and advise managers and employees.
• Administer the full employee life cycle in Workday, including hires, job changes, compensation adjustments, leaves of absence, and terminations.
• Coordinate onboarding and offboarding activities, including welcome sessions and documentation.
• Maintain accurate personnel data and manage employment documents such as contracts and certifications.
• Oversee benefit deduction processes, ensuring correct setup, tracking, and reconciliation.
• Support internal and external audits by providing timely responses and documentation.
• Assist payroll, benefits, and compensation administration, including pension‑related tasks.
• Prepare standard HR reports, dashboards, and analytics to aid business decisions.
• Develop HR knowledge articles and case‑management content.
• Participate in continuous‑improvement initiatives and policy development projects.

Required profile

• Bachelor's degree in Human Resources or a related field.
• 5+ years of experience in an HR generalist, operations, or service‑delivery role within a confidential environment.
• Strong knowledge of HR policies, procedures, and state/federal employment law.
• Proven ability to prioritize workload, maintain exceptional attention to detail, and deliver outstanding customer service.
• Comfortable interacting with employees at all organizational levels.
• Proficient in Microsoft Office, with advanced Excel skills.
• At least 2 years of experience using HRIS systems; Workday preferred.

Required skills

• Advanced Microsoft Excel
• Workday HRIS