German Customer Advisor - Streaming Platform

About the role

A multinational American company leading the mass media and entertainment industry is looking for German speakers to join its new streaming service platform. The role is based in Lisbon and involves supporting viewers by phone and/or chat.

Key responsibilities

• Assist viewers by phone and/or chat on various queries
• Provide account and application support, including software functionality
• Provide technical support and troubleshoot system configurations and network settings
• Give accurate, real-time answers to viewer questions

Required profile

• Native or proficient German (C2)
• Passionate about entertainment and media
• Excellent communication skills, empathy, team spirit and a customer-oriented approach
• Familiarity with digital streaming services and devices
• Positive, can-do attitude; previous customer service experience highly valued
• For non-EU residents, a valid work permit is mandatory

What we offer

• Competitive wages paid in 14 monthly installments per year, plus a performance bonus
• Health insurance with a dental plan after 6 months of contract
• Relocation package: up to three months of free accommodation, help with tax and bank account paperwork, and flight reimbursement
• Work in a modern office in Lisbon with a diverse team of over 15 nationalities
• Inter-company mobility to other sites worldwide and company events and activities