Front Office Manager

About the role

We are looking for a Front Office Manager to lead the Reception team at our Holiday Inn Express & Suites in Portimão. In this key position you will ensure consistently high‑quality service, foster guest loyalty and embody our hospitality values.

Key responsibilities

• Supervise and motivate reception staff to deliver excellent guest experiences.
• Oversee daily front‑desk operations, including check‑in, check‑out and billing.
• Handle guest inquiries and resolve complaints promptly and professionally.
• Coordinate with housekeeping, food & beverage and other departments to ensure seamless service.
• Maintain front‑office standards, monitor performance metrics and implement improvements.
• Plan staff schedules, conduct training sessions and manage performance reviews.

Required profile

• Proven experience in a front‑office or reception role within the hotel industry.
• Strong leadership and team‑management abilities.
• Excellent communication and interpersonal skills.
• Ability to work efficiently in a fast‑paced hospitality environment.
• Fluency in English; Portuguese language skills are a plus.

Required skills