French-Speaking Customer Support Representative – Lisbon

About the role

We are looking for a French‑speaking Customer Support Representative to join our fintech team in downtown Lisbon. The role serves as the main brand ambassador for a global payment platform, assisting personal and commercial clients with seamless digital transactions.

Key responsibilities

• Provide multichannel support (chat, email, phone) to French‑speaking clients for account setup, navigation, and transaction processing.
• Analyze and resolve payment delays, billing queries, and account security issues with a client‑centric approach.
• Follow strict fraud‑prevention and GDPR compliance procedures to protect confidential financial data.
• Collaborate with technical teams to escalate complex cases and share user insights for service improvement.
• Organise daily workflows efficiently while maintaining a friendly and professional service attitude.

Required profile

• Fluent French (C1/C2) and intermediate English (B2) for internal communication.
• No prior financial or customer‑service experience required; a fully paid onboarding program is provided.
• Comfortable using web applications and navigating multiple internal software platforms.
• Strong problem‑solving skills, empathy, and composure during high‑volume periods.
• Willingness to live in Lisbon or relocate with corporate assistance.

Required skills

• Web applications

What we offer

• Base pay of €930 gross per month, paid 14 times per year.
• Attendance bonus up to €65 gross per month for punctuality.
• Meal allowance €7.63 tax‑free per shift (≈ €150 net per month).
• Clear career development paths to Team Lead, Trainer, or Quality Assurance roles.
• Free corporate accommodation – private room in a modern shared apartment with utilities covered.
• Administrative support for obtaining Portuguese tax number (NIF), social security, and health registration.
• High quality of life in Lisbon with sunny weather, historic architecture, and a growing international tech hub.