Desktop Support Engineer – End User Computing (EUC)

About the role

We are looking for a Desktop Support Engineer (EUC H&F Engineer) to provide on‑site end‑user computing support at our client’s office in Moreira, Portugal. The role involves handling hardware, software and VIP user requests, ensuring high satisfaction and smooth operation of Windows and Microsoft 365 environments.

Key responsibilities

• Deliver deskside support for desktops, laptops, and peripherals, troubleshooting hardware and software issues.
• Administer and troubleshoot Windows 10/11 operating systems and Microsoft O365 applications.
• Provide VIP/concierge support and manage high‑priority user requests.
• Support meeting rooms, conference devices, projectors and related AV equipment.
• Coordinate with Network and Data Center teams to resolve cross‑functional incidents.
• Record and track incidents and service requests in ServiceNow (or other ITSM tool).
• Install, configure and troubleshoot SCCM clients.
• Manage device provisioning, replacement, and Device‑as‑a‑Service (DaaS) lifecycle activities.

Required profile

• Minimum 3 years of experience in end‑user computing or deskside support.
• Strong knowledge of Windows 10/11 administration and Microsoft 365 support.
• Experience supporting VIP users and handling high‑visibility incidents.
• Basic networking understanding and familiarity with Active Directory.
• Ability to work on‑site in Moreira, Portugal.

Required skills

• Windows 10 & Windows 11 administration
• Microsoft O365 support
• Desktop/Laptop hardware troubleshooting
• SCCM client installation & troubleshooting
• Active Directory
• Basic networking knowledge
• ServiceNow (preferred)
• Meeting room & conference device support
• Device‑as‑a‑Service (DaaS) lifecycle management