Department Manager – New Store Opening

About the role

As a Department Manager for a brand‑new store opening, you will lead a passionate team to create memorable customer experiences and drive sales performance. You will be the face of the brand on the shop floor, ensuring operational excellence and stepping in as Store Manager when needed.

Key responsibilities

• Deliver high‑level customer service through expert styling advice, strong product knowledge and an engaging store environment.
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance.
• Lead, motivate and develop a team of Sales Advisors, ensuring service and presentation standards are met.
• Support recruitment, onboarding and training of new team members.
• Identify and nurture future talent, contributing to development plans.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, delivering the best possible experience for every customer.
• Step into the Store Manager role when required to maintain continuity of leadership.

Required profile

• Proven knowledge of store operations and standards, preferably in a fashion retail environment.
• Customer‑focused attitude with a genuine passion for the product range.
• Eagerness to learn, open to feedback and committed to personal development.
• Excellent communication skills, both with customers and team members.
• Adaptable and flexible, comfortable working varied hours including evenings, weekends and holidays.
• Fluency in Portuguese and English (recruitment process conducted in English).

Required skills

What we offer

• Full‑time contract (40 hours per week) with flexible shift scheduling between 07:00 and 20:30.
• 25 % staff discount across all H&M Group brands, both in‑store and online.
• Inclusion in the H&M Incentive Program (HIP) with performance‑based rewards.
• Opportunities for career development within a global fashion retailer.