Danish-Speaking Customer Support Specialist - Payment Solutions

About the role

A leading global provider of digital payment solutions and financial technology is recruiting Danish-speaking Customer Support Specialists for an on-site position in Lisbon, Portugal. You will be the main contact for Danish-speaking merchants and consumers, helping them with digital transactions, point-of-sale setups, payment security and account verifications.

Key responsibilities

• Provide professional customer assistance in Danish by phone, email and live messaging
• Help business clients and consumers with transaction status, payouts, chargebacks and refund verifications
• Troubleshoot basic technical issues with payment gateways, mobile readers and online merchant portals
• Guide users through account onboarding, identity verification (KYC) and security compliance
• Document cases, escalations and resolutions in internal CRM and payment management systems
• Handle sensitive financial information according to data privacy, anti-fraud and security protocols
• Work with technical support and financial operations teams on complex payment disputes

Required profile

• Native or near-native Danish (C1/C2), written and spoken
• English at B2 level or higher for systems, training and internal communication
• Customer focus, patience and empathetic communication
• Attention to detail when handling numerical and transactional data
• Ability to use several digital applications, databases and secure portals at once
• Previous experience in customer support, fintech, banking, retail or eCommerce is an asset; entry-level candidates are welcome
• On-site availability in Lisbon on a rotating schedule Monday to Sunday

What we offer

• Full-time on-site work, 40 hours per week, 8-hour shifts on a rotating roster with two rest days per week
• Competitive monthly salary, performance-based bonuses, meal allowance on a prepaid card, holiday and Christmas allowances
• Private health insurance from day one
• Relocation package for eligible candidates, including travel expenses and accommodation options
• Fully paid initial training on payment systems, compliance and customer workflows
• International team culture with social events, language courses and career development