Spanish-Speaking Customer & Technical Support Specialist – Payment Solutions

About the role

A leading global fintech and digital payment solutions provider is recruiting Spanish-speaking Customer & Technical Support Specialists for an on-site role in Lisbon, Portugal. You will support merchants, small businesses and enterprise partners with digital payment processing, POS hardware, payment gateway integration and financial transaction inquiries, acting as their main point of contact.

Key responsibilities

• Provide professional, timely support by phone, email and live chat to Spanish-speaking merchants and partners.
• Troubleshoot technical issues with POS terminals, payment gateways, card readers and software integrations.
• Help with account setup, onboarding, KYC verification, fee and payout questions.
• Investigate transaction disputes, chargebacks, settlement errors and declined payments.
• Maintain case notes, follow-ups and customer records in the internal CRM and ticketing systems.
• Escalate complex technical defects, payment pipeline interruptions or fraud anomalies to engineering and risk teams.
• Follow PCI-DSS and GDPR compliance and data security standards.

Required profile

• Native or near-native Spanish (C1/C2) with strong written and verbal business communication.
• English at B2 level or higher for internal systems, training and teamwork.
• Problem-solving, analytical thinking and attention to detail.
• Customer-oriented, patient and calm when handling critical merchant issues.
• Quickly adapts to digital tools and hardware troubleshooting.
• Previous experience in customer service, tech support, fintech, banking, retail or B2B account support is a plus; entry-level candidates are welcome.
• Available to work on-site in Lisbon on rotating shifts.

What we offer

• Modern office in Lisbon, 40 hours per week on rotational shifts.
• Competitive monthly salary, performance-based variable bonuses, daily meal allowance and private health and dental insurance.
• Relocation support including travel assistance and company accommodation options.
• Fully paid initial training on fintech systems, payment workflows and technical support.
• Multicultural workplace with fast-track career advancement.