Customer Support Advisor – French & English

About the role

We are seeking a bilingual French‑English Customer Support Advisor to join our international customer experience team. You will be the first point of contact for customers, delivering professional, empathetic, and efficient assistance across multiple channels.

Key responsibilities

• Handle inbound and outbound communications via phone, email, live chat, and online platforms.
• Provide accurate, personalized solutions for inquiries related to accounts, services, bookings, products, and digital platforms.
• Focus on first‑contact resolution, customer satisfaction, and adherence to internal quality standards.
• Document interactions, actions taken, and outcomes in internal systems.
• Identify recurring issues, trends, or risks and escalate them through appropriate channels.
• Collaborate with team leaders, quality specialists, and other support departments, participating in training and performance reviews.

Required profile

• Fluent in French (advanced or native) and proficient in English, both written and spoken.
• Strong communication, listening, and problem‑solving abilities.
• Service‑oriented mindset with patience and resilience in challenging situations.
• Ability to work in a multicultural, fast‑paced environment.

Required skills