Customer Service Representative – French-speaking (Remote, Pet Retail)
Concentrix · Lisbonne
Descrição do cargo
About the role
Join a global technology and services leader as a French‑speaking Customer Service Representative supporting a pet‑retail client. Working remotely from Portugal, you will be the first point of contact for customers, helping them resolve issues and enhancing their overall experience.
Key responsibilities
- Handle inbound calls and emails, answering customer inquiries and processing requests.
- Become an expert on the client’s pet‑related products and services.
- Diagnose and resolve product or service problems, providing clear and accurate information.
- Deliver real‑time guidance that empowers customers to make informed decisions.
- Exceed service expectations to create memorable experiences that customers want to share.
Required profile
- High level of French (written and oral) and fluent English (minimum B2).
- Previous experience in a customer service or call‑center environment is highly valued.
- Strong communication skills, empathy, and a customer‑oriented mindset.
- Positive, can‑do attitude and ability to work independently.
- Familiarity with pet‑related topics is a plus.
Required skills
- Proficiency with the MS Office suite.
What we offer
- Competitive base salary with additional performance bonuses.
- Full paid training on the company, the project, and relevant tools.
- Career development programs and internal promotion opportunities.
- Remote work setup from Portugal.
- Referral (bring‑a‑friend) bonus opportunities.
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Publicado há 1 dia
Expira em 1 mês
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Concentrix
Lisbonne
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