Customer Service Representative (French-speaking)

About the role

A leading international car and van rental company, recruited by David Kennedy Recruitment, is looking for a Customer Service Advisor based in Braga, Portugal. The role delivers personalised support throughout the rental process, helping with reservations and recommending suitable additional services. It is an on-site position.

Key responsibilities

• Deliver excellent, personalised customer service by phone, email and messaging channels
• Assist customers with enquiries and support them throughout the car rental process
• Provide information on rental reservations, available vehicles and service options
• Identify customer needs and recommend rental options and additional services
• Handle queries professionally and promptly, resolving issues effectively
• Build positive customer relationships and spot business opportunities

Required profile

• Excellent communication skills
• Ability to identify customer needs and recommend relevant additional services
• Strong customer service orientation
• Ability to work effectively as part of a team
• Adaptability and flexibility in a dynamic environment

Required skills

• Good computer skills

What we offer

• Fixed-term contract of 6 months, with possible extension
• Schedule Monday to Friday, 8AM-7PM
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Exclusive travel perks and discounts