Customer Service Advisor – Italian Speaker

About the role

As a Customer Service Advisor you are the face and voice of Farfetch’s strategic partners, delivering exceptional service across multiple channels. You will support customers in discovering partner products, ensuring fast, high‑quality assistance while representing the brand’s luxury values.

Key responsibilities

• Be the first point of contact via email, phone and chat, providing optimal service and resolving queries.
• Provide product and service information, offering advisory support.
• Take ownership of case resolution, following company processes and guidelines.
• Manage demanding customers with professionalism, focusing on solutions and retention.
• Advocate for customer needs by collaborating with internal teams and supporting localization initiatives.
• Contribute to team development and maintain a positive work environment aligned with Farfetch values.

Required profile

• Minimum 1 year experience in customer service, preferably in fashion or e‑commerce.
• Fluent written and spoken English and Italian (mandatory).
• Strong IT proficiency and ability to guide customers on digital platforms.
• Excellent communication, multitasking, detail‑orientation and critical thinking.
• Passion for sports or sportswear is a plus.
• Availability for late shifts and ability to work both independently and as a team player.

Required skills

• Windows operating system

What we offer

• Health insurance for the whole family and additional well‑being resources.
• 25 days of annual leave plus Caring Days and a sabbatical program after 5 years.
• Training opportunities and free access to LinkedIn Learning.
• Flexible benefits program and flexible working environment.