Credit & Collections Supervisor – Portuguese Market

About the role

Johnson & Johnson is hiring a Credit & Collections Supervisor for its Portuguese market in Porto Salvo. The role sits in Finance (AP/AR) and combines credit and collections expertise, customer partnership, process improvement and team leadership, with a direct impact on cash flow, customer experience and team development.

Key responsibilities

• Manage cash collection for the assigned region and customer portfolio in line with procedures, finance principles and legislation.
• Drive performance against targets such as Past Due, DSO and Unapplied Cash.
• Build relationships with wholesalers, hospitals, distributors and public entities, and act as a trusted contact for Customer Service, Audit, Finance Reconciliation and Invoice Processing teams.
• Perform Invoice-to-Cash procedures accurately and on time, and support colleagues with complex cases.
• Evaluate credit risk, recommend and set credit limits, and recommend actions to reduce DSO, credit exposure and write-off risk.
• Deliver services and reporting in line with SLAs, support bad debt reserve calculations, and prepare data for quarterly and annual audits.
• Take part in intradepartmental GFS EMEA activities and engage directly with customers, including face-to-face visits.
• Use AI concepts and frameworks responsibly to improve efficiency.
• Lead and coach the Collection team, meet and exceed SLA targets, and continuously improve operational effectiveness and compliance.

Required profile

• At least 3 years of experience in accounting operations and/or Credit & Collections.
• Excellent communication and negotiation skills, with a collaborative, improvement-focused mindset.
• Fluency in English and Portuguese.
• Advantageous: a recognized accounting qualification and previous leadership experience leading a small team.

Required skills

• ERP systems such as JDE or SAP, and collection systems such as GetPaid and Salesforce.
• Microsoft Office, especially Excel and PowerPoint, and Power BI.
• Cash collection, stakeholder development, and financial analysis.

What we offer

• Base pay range of EUR 33,400 to EUR 53,245.
• An annual bonus depending on performance, or sales commissions.
• Vacation days, parental leave of at least 12 weeks, bereavement and caregiver leave, well-being reimbursement and health programmes.
• Service anniversary and recognition awards, and insurance plans for eligible employees and dependents.