Credit & Collections Supervisor – Portuguese Market

About the role

Johnson & Johnson is hiring a Credit & Collections Supervisor for its Portuguese market in Porto Salvo. This is a People Leader role within Finance (AP/AR) combining credit and collections expertise, customer partnership, process improvement and team leadership, with a visible impact on cash flow, customer experience and team development.

Key responsibilities

• Manage cash collection for the assigned region and customer portfolio in line with procedures, finance principles and legislation.
• Drive performance against targets such as Past Due, DSO and Unapplied Cash.
• Build relationships with wholesalers, hospitals, distributors and public entities, and act as a trusted contact for Customer Service, Audit, Finance Reconciliation and Invoice Processing teams.
• Perform Invoice-to-Cash procedures accurately and on time, and support colleagues with complex cases.
• Evaluate credit risk, recommend and set credit limits, and recommend actions to reduce DSO, credit exposure and write-off risk.
• Prepare data and documentation for quarterly and annual audits, and support bad debt reserve calculations.
• Deliver services in line with SLAs, engage directly with customers including face-to-face visits, and lead and coach the Collection team.
• Identify process improvements and automation opportunities, and demonstrate understanding of AI concepts and frameworks.

Required profile

• At least 3 years of experience in accounting operations and/or credit and collections.
• Fluency in English and Portuguese.
• Advantageous: a recognized accounting qualification and previous leadership experience leading a small team.

Required skills

• ERP systems such as JDE or SAP, and collection systems such as GetPaid and Salesforce.
• Microsoft Office, especially Excel and PowerPoint, and Power BI.
• Cash collection, stakeholder development, and strong communication and negotiation skills.

What we offer

• Base pay range of EUR 33,400 to EUR 53,245.
• An annual bonus depending on performance, or sales commissions.
• Vacation days, parental leave of at least 12 weeks, bereavement and caregiver leave, well-being reimbursement and health programmes.
• Service anniversary and recognition awards, and insurance plans for eligible employees and dependents.