Complaint Handler

About the role

We are looking for a Complaint Handler to join the Quality Department at our manufacturing site in Felgueiras, Portugal. You will ensure that customer complaints are processed efficiently, supporting continuous quality improvement and customer satisfaction for our medical‑device products.

Key responsibilities

• Manage end‑to‑end customer quality complaint handling activities.
• Support cross‑functional stakeholders on complaint‑related quality topics.
• Provide guidance on complaint investigations, corrective actions and follow‑up.
• Ensure compliance with Coloplast’s Quality Management System and assist internal/external audits.
• Drive continuous improvement of quality processes and promote quality awareness across operations.
• Act as a liaison between Quality and Operations to implement improvement actions.

Required profile

• Relevant academic background.
• Experience in quality, complaint handling, QA/QC or similar roles within a manufacturing environment.
• Familiarity with quality systems, cross‑functional collaboration and end‑to‑end manufacturing processes.
• Strong communication skills in English, both written and spoken.

Required skills

• Quality Management Systems
• Ishikawa (fishbone) analysis
• 5 Whys problem‑solving technique
• CAPA (Corrective and Preventive Action) methodology
• 8D problem‑solving method