Community Manager – Public Spaces
Sheraton Hotels & Resorts · Lisbonne
Description du poste
About the role
The Community Manager is the primary host of Sheraton’s public spaces, creating an environment that supports guest productivity, connectivity and a sense of community. Reporting to hotel leadership, you will oversee the Community Table, Studios, Booths and Coffee Bar&More, ensuring seamless service and memorable experiences for business‑travel guests.
Key responsibilities
- Activate and maintain branded public‑space proof points, guaranteeing quality standards daily.
- Coordinate with tech support, food & beverage, and other departments to fulfill guest work‑space, connectivity and service requests.
- Develop and manage partnerships with local businesses and organize lobby events that promote learning and networking.
- Drive profitability of the public‑space area through effective resource planning and cost control.
- Monitor guest satisfaction metrics and implement improvements to enhance the Sheraton experience.
Required profile
- High school diploma or GED with at least 5 years of experience in guest services, front desk, sales or marketing, or a 2‑year degree in Business Administration, Marketing, Hospitality or related field with at least 3 years of relevant experience.
- Proven ability to manage public‑space operations and deliver high‑quality guest service.
- Strong organizational and communication skills, with a community‑focused mindset.
Required skills
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Sheraton Hotels & Resorts
Lisbonne
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