Client Success, Operations & Office Manager

About the role

Urbanis, an international PropTech company based in Portugal, is seeking a dynamic professional to join its Porto office. The role blends client success, operational oversight, and office management to ensure every client receives a seamless, high‑quality experience from first contact through project completion.

Key responsibilities

• Maintain proactive, personalized communication with prospective and existing clients.
• Guide clients through each stage of their journey, delivering consistent, high‑level service.
• Rapidly process incoming leads, ensuring accurate follow‑up and documentation.
• Coordinate tasks, timelines, and cross‑functional processes to avoid any detail being missed.
• Liaise between clients, consultants, agents, and internal departments to streamline workflows.
• Provide day‑to‑day operational and back‑office support to the commercial team.
• Oversee daily office flow, organization, and environment.
• Maintain up‑to‑date CRM records, databases, and property listings.
• Introduce structure, clarity, and accountability in a fast‑moving setting.

Required profile

• Service‑oriented with strong communication and trust‑building abilities.
• Empathetic, people‑focused, and highly precise in operational tasks.
• Organized, responsible, proactive, and excellent at follow‑up.
• Confident using digital tools and multi‑step operational processes.
• Previous experience in client success, customer service, operations, office management, sales support, or similar roles.
• Background in call‑center or structured service environments (e.g., telecom) is a strong advantage.
• High level of English and good Portuguese.
• Based in Porto or nearby and available for full‑time on‑site work.

Required skills

• CRM systems

What we offer

• A key role within an ambitious, growing international company.
• Real responsibility and the chance to make a measurable impact.
• A dynamic, professional, and human‑focused work environment.
• Ongoing learning opportunities and long‑term growth potential.
• Fixed salary plus performance‑based bonus structure.