Client Services Manager - Lisbon (hybrid)

We are looking for an Client Services manager, fluent in French & English for an on site role in Lisbon. Reporting to the Operations Site Manager, you will build, structure and lead a dedicated team of Client Services Representatives, ensuring service excellence.Your missionLead and supervise team activity (KPIs, reporting, deadlines)Ensure client satisfaction (policyholders, partners, internal/external stakeholders)Guarantee compliance with quality processes and drive continuous improvementManage your client portfolio: meetings/presentations, complaints, renewals and contractual follow-upPartner with Sales on client satisfaction and tender processesRecruit, onboard, coach and develop team members; set and monitor objectivesYour profileProven experience in client services / customer journey / service excellenceComfortable in a fast-paced, self-directed environment; proactive and structuredStrong administrative/KPI mindset; rigorous, organized and results-drivenStrong relationship-building skills; team player with a commercial mindsetFluent French and English (C1) What we offerPermanent contract (40h/week), Mon–FriHealth insurance from day 1, fully funded for employee + immediate familyIn terms of Directive (UE) 2023/970 base salary is expected to be 33K annuallyStart date: as soon as possibleOs candidatos interessados, em cumprimento do definido no Regulamento (UE) 2016/679 (RGPD), são convidados a ler a política de privacidade em pt.gigroup.com > Política de Privacidade CandidatosParte da Gi Group Holding, a Gi Group reconhece e respeita a diversidade das pessoas e acredita que proporcionar igualdade de oportunidades, através de processos justos com base na meritocracia e competência profissional, valorizar a diversidade de semelhanças e diferenças que criam a singularidade de cada pessoa e promover uma cultura de inclusão eliminando fatores que desencorajam ou dificultam o acesso, a permanência e o crescimento no mundo do trabalho é fundamental para o seu sucesso. Conheça as nossas Políticas Globais de Alto Nível em gigrouholding.com/portugal > Compromisso Social” GI Group cumpre, deste modo, o normativo legal constante da Lei 4/2019, de 10 de Janeiro. Show more Show less