Client Services Coordinator

About the role

The Client Services Coordinator serves as the primary point of contact for applicants, associates, and assigned account portfolios, bridging recruitment and employee support throughout the worker lifecycle at SPECTRAFORCE. The role focuses on delivering a seamless candidate experience, building strong client relationships, and driving account growth.

Key responsibilities

• Manage client performance, needs, and expectations to ensure complete satisfaction.
• Explore revenue opportunities, negotiate offers, and maintain minimum margin levels.
• Serve as the main contact for client issues, coordinating with internal teams for resolution.
• Oversee interview procedures and partner with recruitment teams to optimize account performance.
• Provide end‑to‑end customer service from initial contact through offer acceptance, including paperwork on the HRIS platform.
• Enhance new‑hire experience with welcome communications and continuous engagement.
• Communicate client‑specific policies, start‑date instructions, and provide notice to employees.
• Act as a full‑desk resource managing the contingent workforce lifecycle.

Required profile

• Experience acting as a primary point of contact for candidates and clients.
• Proven ability to build and maintain relationships with stakeholders such as MSP teams, talent acquisition, and hiring managers.
• Strong orientation toward client satisfaction and account growth.
• Capability to handle offer negotiations and maintain margin requirements.
• Excellent communication skills for issue escalation and resolution.

Required skills

• HRIS platform proficiency