Butler – Luxury Hotel Guest Services

About the role

The Butler will deliver personalized, high‑end service to guests staying in suites and designated rooms at the Condado Vanderbilt Hotel in San Juan. This role ensures every guest experience is memorable through attentive, anticipatory service and seamless coordination of amenities, reservations, and local recommendations.

Key responsibilities

• Greet and acknowledge all guests according to company standards, anticipating their needs upon arrival.
• Provide dedicated, personalized service to suites and designated rooms, including delivery of amenities, food, and beverages.
• Manage guest requests, assist with reservations, transportation, and local recommendations.
• Communicate guest preferences to housekeeping to ensure rooms are prepared accordingly.
• Follow hotel policies, safety and security procedures, and report any incidents.
• Stay informed on daily operations, events, and procedural updates.
• Maintain a professional appearance, confidentiality, and positive teamwork.
• Perform other reasonable duties as assigned by the supervisor.

Required profile

• Hospitality‑oriented mindset with a strong service focus.
• Ability to lift up to 50 lb and handle physically demanding tasks.
• Effective problem‑solving skills, especially under pressure.
• Flexibility to work varied shifts, including evenings, holidays, and weekends.
• Bilingual proficiency in Spanish and English.

Required skills

What we offer

• 401(k) with employer contribution.
• Health, vision, dental, and life insurance.
• Paid holidays.
• Inclusive, people‑first culture with equal‑opportunity employment.