Business Technology Support Engineer

About the role

Sensor Tower is the leading provider of market intelligence and insights for the mobile app ecosystem, serving more than 2,500 enterprises worldwide. It is looking for a Business Technology Support Engineer to manage the day-to-day information technology tools and facilities for its global staff. The role suits a service-oriented, self-starting problem solver who thrives in a modern SaaS company.

Key responsibilities

• Develop and interpret organizational goals, policies and procedures related to corporate IT, information security and SOC II compliance.
• Review new vendors and work on process improvements.
• Purchase and coordinate delivery of IT equipment, maintain asset inventory and maintain SaaS applications and licensing.
• Collaborate with technical leaders so systems operate within security controls, and review project plans to coordinate project activity.
• Train users on IT systems and provide technical support when issues arise.
• Assist with employee provisioning and deprovisioning.

Required profile

• Strong organizational and coordination abilities with close attention to detail.
• Excellent communication skills with the business technology team, employees and other departments.

Required skills

• Operating system knowledge (Mac and Windows).
• Proficiency in scripting languages.
• Experience with GSuite, cloud automation, MDM and other SaaS tools.
• Installation and configuration of software and hardware, including network equipment and printers.