Application Functional Support Specialist

About the role

Inetum, a global IT services provider present in 19 countries with more than 28,000 professionals, is hiring an Application Functional Support Specialist in Lisbon. The specialist supports a production environment that exchanges information with multiple connected systems, combining technical and functional support to ensure platform stability and act as a bridge between business users and IT teams.

Key responsibilities

• Provide technical and functional support for business applications.
• Manage and resolve incidents affecting application services.
• Monitor application performance and support operational maintenance activities.
• Collaborate with Development, IT and Back Office teams to improve application functionality and user experience.
• Perform analysis and testing activities in UAT environments.
• Support application releases and deployment activities.
• Maintain support documentation, user guides and operating procedures.
• Identify opportunities to automate repetitive operational tasks and contribute to service quality improvements.

Required profile

• 6-10 years of experience in application support or a similar environment.
• Knowledge of financial markets, including products, cash flows and securities.
• Experience in technical and functional support activities.
• Strong incident management and problem-solving capabilities, excellent communication and collaboration skills, strong analytical mindset and attention to detail.
• Professional proficiency in English.

Required skills

• SQL knowledge.
• Unix/Shell Unix knowledge.
• ITIL knowledge.
• Valued: ServiceNow or a similar ticketing platform, ALM, OMR - SS&C, release management and monitoring tools.