Account Manager – Uber Eats (Portugal)

About the role

We are looking for a motivated, relationship‑driven SMB Account Manager to grow and retain a portfolio of restaurant partners across Portugal. You will act as the main point of contact, helping partners succeed on the Uber Eats platform through strategic guidance and operational support.

Key responsibilities

• Own a high‑value book of business, managing SMB restaurant accounts with focus on retention, revenue growth and satisfaction.
• Develop consultative account plans, identify upsell and cross‑sell opportunities, and support product adoption and location expansion.
• Monitor operational metrics such as defect rate, order reject rate and ad spend efficiency, taking actions to improve partner performance.
• Serve as trusted advisor, resolving conflicts, providing platform insights and guiding partners toward business excellence.
• Collaborate with internal teams including CSMs, specialists and product groups to deliver tailored solutions.
• Translate partner feedback into actionable recommendations that influence Uber’s product and commercial roadmap.

Required profile

• Minimum 2 years of experience in a B2B client‑facing role (account management, sales, customer success or senior retail/food‑service leadership).
• Proven ability to drive commercial success across the full sales lifecycle, from opportunity identification to account expansion.
• Strong analytical mindset with the ability to dive into data and uncover insights.
• Excellent communication and interpersonal skills, comfortable navigating complex conversations.
• Self‑starter who thrives in a fast‑paced, high‑growth environment.
• Native Portuguese speaker and fluent in English.

Required skills

• Experience with CRM tools, preferably Salesforce.
• Proficiency in Google Workspace.