Account Manager – Remote (Portugal)

About the role

We are seeking a founding Account Manager to shape and lead our post‑sale customer success function. Based in Portugal and working remotely, you will design the end‑to‑end customer journey, from onboarding through renewal and expansion, while partnering with innovative go‑to‑market teams.

Key responsibilities

• Define and execute the post‑sale customer journey, covering onboarding, activation, renewal and expansion.
• Own a portfolio of strategic SaaS customers, acting as a trusted advisor and long‑term partner.
• Drive net revenue retention by identifying upsell and cross‑sell opportunities aligned with customer goals.
• Lead renewal conversations with commercial confidence and proactively manage churn risk.
• Collaborate with enablement and product teams to maximize adoption and value extraction.
• Serve as the voice of the customer, feeding insights back into product and strategy.
• Build and execute quarterly account plans to exceed retention and expansion targets.
• Contribute to a strong cross‑functional, customer‑centric culture.

Required profile

• Proven experience in Account Management, Customer Success, or similar post‑sale commercial roles in SaaS or B2B environments.
• Strong ability to engage and influence senior stakeholders, including C‑level executives.
• Demonstrated success in driving renewals, retention, and revenue expansion within enterprise accounts.
• Commercial acumen with the ability to identify growth opportunities and execute strategic account plans.
• Excellent communication skills and a proactive, self‑driven mindset.
• Comfortable working in ambiguous, builder‑type roles where processes are evolving.

Required skills

What we offer

• Remote‑first work environment with flexibility across Europe.
• Opportunity to shape and define a foundational Account Management function.
• Direct impact on customer success and company revenue growth.