Account Manager – French Speaker (SaaS B2B)

About the role

We are looking for a dynamic Account Manager who speaks French to be the main liaison between Emotion Mobility and its Tier II/III SaaS B2B customers. The role focuses on nurturing relationships, understanding client challenges, and driving revenue growth through upselling and product adoption.

Key responsibilities

• Serve as the primary point of contact for French‑speaking Tier II/III customers, scheduling regular meetings and providing a 360° view of the relationship.
• Prepare meeting agendas, capture notes, and follow‑up on action items.
• Collect information on client business strategy to align Emotion Mobility’s product portfolio and feed insights to the product team.
• Manage customer requests, coordinate with product and engineering teams, and keep records in the CRM.
• Develop and execute targeted upselling and cross‑selling campaigns based on usage patterns and client objectives.
• Track upgrade metrics, report success rates, and identify areas for improvement.
• Negotiate terms, pricing, and contract renewals to secure growth opportunities.
• Promote new SaaS features and coordinate seamless implementation with internal teams.

Required profile

• Minimum 3 years of experience in an account‑management role with B2B clients.
• Previous experience in a technology or SaaS environment, preferably with start‑up dynamics.
• Fluent French (spoken and written) and strong English communication skills.
• Proven ability to build long‑term customer relationships and drive revenue.

Required skills

• CRM software proficiency.