Account Manager – Digital Twin Solutions for Utilities

About the role

This position is based in Portugal and focuses on post‑sale success for enterprise utility customers. You will help them adopt and expand cutting‑edge digital twin technology that improves the resilience and reliability of critical power networks.

Key responsibilities

• Lead the full post‑sale customer lifecycle, from onboarding through adoption, renewal and expansion.
• Act as a trusted strategic advisor, embedding digital twin technology into grid analysis, risk assessment and investment planning.
• Translate AI and physics‑based model outputs into clear, actionable insights for executives and operators.
• Conduct Quarterly Business Reviews and maintain strong relationships with senior utility stakeholders.
• Collaborate with sales, deployment and product teams to align customer needs with the product roadmap.
• Monitor customer health metrics and proactively identify opportunities to improve adoption and net revenue retention.
• Represent regional customers internally, feeding market insights back to product and success teams.

Required profile

• 5‑10+ years of experience in account management, customer success, technical consulting or similar client‑facing roles.
• Background in utilities, energy, infrastructure, engineering SaaS or other technical industries is highly preferred.
• Fluent in Romanian and professional English.
• Ability to travel 20‑40% for customer engagement.

Required skills

• Digital twin technology
• AI and physics‑based modeling
• Data‑driven platforms and enterprise software solutions