Travel and Expenses Administrator

About the role

As a Travel and Expenses Administrator you will ensure efficient, accurate processing of travel and expense reports, supporting employees and managers while maintaining compliance with company policies and legal requirements.

Key responsibilities

• Review and process travel and expense reports in the system, verifying accuracy, completeness and data security.
• Conduct compliance and quality checks on receipts, travel claims and supporting documentation.
• Respond to employee and manager enquiries, ensuring information in Concur is up‑to‑date.
• Handle case management through ServEss, meeting agreed service levels.
• Coordinate with employees, managers, banks and external providers to validate information and resolve discrepancies.
• Support credit‑card verification processes and manage employee credit‑card accounts, including overdue communications.
• Contribute ideas for continuous improvement and provide backup coverage for team members.

Required profile

• Relevant educational background or equivalent practical experience.
• Experience in travel administration or a similar operational role within HR or shared services.
• Familiarity with travel and expense processes and related digital tools.
• Customer‑focused, well‑organized, proactive and collaborative with strong communication and problem‑solving abilities.

Required skills

• Workday
• Office365
• SAP Concur
• Ticketing tools