Technical Support
Decskill · Lisbonne
Descrição do cargo
About the role
Decskill is seeking a Technical Support professional to join its IT consulting team. The role involves providing Level 1/2 desktop support across Windows and macOS environments for corporate clients.
Key responsibilities
- Provide first- and second-line support for hardware, software and mobile devices.
- Troubleshoot Windows, macOS, network and Wi‑Fi issues and resolve incidents independently.
- Manage incidents and requests using ServiceNow or another ITSM tool.
- Deploy operating systems and configure devices according to corporate standards.
- Assist users with Microsoft Office/Microsoft 365 and other corporate applications.
Required profile
- Experience in Desktop Support (Level 1/2) in a corporate environment.
- Strong knowledge of Windows and macOS operating systems.
- Ability to work independently while collaborating with IT teams.
- Excellent communication skills and customer‑oriented attitude.
- Fluency in English and flexibility to work across locations and shifts.
Required skills
- Windows operating system
- macOS operating system
- Hardware and software troubleshooting
- Microsoft Office / Microsoft 365
- ServiceNow or other ITSM tools
- OS deployment and device configuration
- Network and Wi‑Fi troubleshooting
- Mobile device support
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Publicado há 9 horas
Expira em 1 mês
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Decskill
Lisbonne