Technical Support

About the role

Decskill is seeking a Technical Support professional to join its IT consulting team. The role involves providing Level 1/2 desktop support across Windows and macOS environments for corporate clients.

Key responsibilities

• Provide first- and second-line support for hardware, software and mobile devices.
• Troubleshoot Windows, macOS, network and Wi‑Fi issues and resolve incidents independently.
• Manage incidents and requests using ServiceNow or another ITSM tool.
• Deploy operating systems and configure devices according to corporate standards.
• Assist users with Microsoft Office/Microsoft 365 and other corporate applications.

Required profile

• Experience in Desktop Support (Level 1/2) in a corporate environment.
• Strong knowledge of Windows and macOS operating systems.
• Ability to work independently while collaborating with IT teams.
• Excellent communication skills and customer‑oriented attitude.
• Fluency in English and flexibility to work across locations and shifts.

Required skills

• Windows operating system
• macOS operating system
• Hardware and software troubleshooting
• Microsoft Office / Microsoft 365
• ServiceNow or other ITSM tools
• OS deployment and device configuration
• Network and Wi‑Fi troubleshooting
• Mobile device support