Junior French Speaking Customer Service Representative

About the role

We are looking for a motivated Junior French‑speaking Customer Service Representative to join our Lisbon team. You will be the first point of contact for French‑speaking customers, providing assistance via phone, email and chat while ensuring a high level of satisfaction.

Key responsibilities

• Respond to customer inquiries through phone, email and chat promptly and professionally.
• Assist with product‑related questions, order issues and basic technical support.
• Escalate complex cases to the appropriate internal team.
• Document all interactions and resolutions accurately in the CRM system.
• Maintain a customer‑focused attitude and deliver personalized solutions.

Required profile

• Fluent French (C2 level) and strong English communication skills (minimum B2).
• Excellent problem‑solving abilities and attention to detail.
• Flexibility to work rotational shifts, including weekends and public holidays.
• Entry‑level candidates welcome; no prior experience required.
• Available to work on‑site in Lisbon.

Required skills

What we offer

• Competitive salary with an attractive benefits package.
• Private health insurance.
• Paid training to support your success.
• Diverse and supportive team environment.
• Opportunities for career advancement and growth within the company.