In-Room Dining Waiter/Waitress

About the role

Join the vibrant Andaz Lisbon team as an In‑Room Dining Waiter/Waitress, delivering personalized room‑service experiences that embody the hotel’s luxury lifestyle brand. You will be the face of in‑room dining, ensuring each guest enjoys prompt, high‑quality service from order taking to delivery and collection.

Key responsibilities

• Perform opening and closing duties for the In‑Room Dining operation.
• Accurately take and process guest orders following company standards.
• Deliver food and beverages to guest rooms promptly, maintaining presentation and quality.
• Set up and clear trays, trolleys, and in‑room dining tables according to procedures.
• Keep all service equipment clean, organized, and in excellent condition.
• Monitor delivery times and coordinate closely with the kitchen.
• Provide menu information and recommendations to guests.
• Answer telephone calls with proper etiquette and handle guest requests efficiently.
• Maintain a professional appearance and protect confidential information.

Required profile

• Excellent verbal communication and professional presentation.
• Strong customer focus with a passion for personalized service.
• Ability to work independently and as part of a team.
• Calm, courteous demeanor under pressure.
• Fluency in English; additional languages are a plus.

Required skills

• Attention to detail and strong organizational abilities.
• Good understanding of food and beverage service standards.
• Basic knowledge of wines and gastronomy is advantageous.