French-Speaking Back Office Specialist

About the role

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers, from claim management to emergency call handling. It is looking for a French-speaking back office specialist in Lisbon to act as the first point of contact for customers and to guide them through app usage.

Key responsibilities

• Analyze incoming requests and answer them appropriately
• Provide solutions and step-by-step guides to help customers use the app
• Advise on software and app updates
• Inform customers of the best way to get help for issues outside the scope of the service
• Notify second-level support when there are recurring issues they are unaware of
• Act as the link between the customer and the technical team
• Assist dealerships and customer support when the issue concerns the app

Required profile

• French at C1 level (mandatory)
• Fluency in English
• Good communicative skills, commitment and a solutions-oriented approach
• Experience in customer service, ideally in a customer interaction centre handling requests by phone; interest in the travel industry is a plus

What we offer

• International environment and career opportunities within a leading global company
• Flexible hours
• Medical services, employee discounts and sports and health activities
• Canteen and good access to public transport