Junior Support Engineer
Pipedrive · Lisbonne et périphérie
Description du poste
About the role
Join Pipedrive’s Support Engineering team as a Junior Support Engineer. This entry‑level position is perfect for someone early in their technical career who enjoys solving problems, learning new tools, and delivering excellent customer experiences in a fast‑moving SaaS environment.
Key responsibilities
- Act as the technical point of contact for customer and internal support requests, diagnosing and resolving issues.
- Communicate clearly and proactively with customers and stakeholders throughout the issue lifecycle.
- Troubleshoot problems by reproducing errors, analyzing logs, and identifying potential root causes.
- Collaborate with senior engineers and route complex issues to Product, Engineering, or Operations teams.
- Maintain accurate documentation in the ticketing system and contribute to the knowledge base.
- Support internal teams with data updates and simple reports when needed.
- Participate in on‑call rotation and gradually take on more ownership.
Required profile
- Basic to intermediate SQL skills with a willingness to use data for troubleshooting.
- Some experience in technical support, customer service, or a similar role.
- Strong English communication skills and a customer‑oriented mindset.
- Interest in problem‑solving and a proactive attitude to learn and adapt.
- Ability to manage multiple tasks and prioritize with guidance from senior team members.
Required skills
- SQL
What we offer
- A people‑first culture that values authenticity, collaboration, and continuous learning.
- Opportunities to work with top talent from around the world in an inclusive environment.
- Access to the latest technologies and the chance to grow your technical expertise.
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Pipedrive
Lisbonne et périphérie
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