Customer Representative (Italian-speaking) - Creator Onboarding Support

About the role

Join Concentrix in Porto as a Customer Representative focused on creator onboarding. You will engage Italian‑speaking creators, guide them through technical setup, and promote Live Monetization features such as gifts, subscriptions, and rewards.

Key responsibilities

• Execute high‑volume outbound calls to introduce and sell Live Monetization benefits.
• Assist creators in configuring accounts and activating monetization tools.
• Handle objections, build rapport, and secure commitment throughout the onboarding journey.
• Follow SOPs for data validation, account security, and quality standards.
• Meet conversion targets, service level agreements, and performance metrics.

Required profile

• Fluent in Italian (C1/C2) and proficient in English (B2) – both written and spoken.
• Excellent communication and persuasive abilities.
• Experience with outbound calling, telemarketing, or sales activities.
• Previous contact‑center or customer‑service experience is preferred.
• Familiarity with social media platforms and basic digital advertising concepts.
• Flexibility to work rotating shifts in a fast‑paced environment.

Required skills

• Strong telemarketing and negotiation techniques.
• Ability to follow standard operating procedures and maintain data security.

What we offer

• Competitive salary and fixed Monday‑to‑Friday schedule.
• Comprehensive training, cutting‑edge technology, and continuous support.
• Opportunities for career growth and internal promotion.
• Access to free learning and leadership development programs.