Booking Support Training Specialist
icligo · Vila Nova de Gaia
Description du poste
About the role
The Booking Support Training Specialist ensures operational excellence within iCliGo’s Booking & Operations function. You will design and deliver structured training, keep operational knowledge current, and support daily team activities while aligning procedures with global compliance standards.
Key responsibilities
- Deliver onboarding and continuous learning sessions for Booking team members.
- Identify training needs from performance data and operational gaps.
- Develop, maintain, and improve training materials, manuals, SOPs, and documentation.
- Provide hands‑on support for ticket and booking‑related tasks, bridging training and operations.
- Monitor issues and feedback to refine both training and operational processes.
- Ensure all procedures and training content comply with local regulatory requirements across all operating countries.
- Collaborate with Legal, Compliance, and Operations teams to integrate regulatory updates.
Required profile
- Previous experience in Booking Operations, Customer Support, or Travel Operations (aviation experience is a plus).
- Experience delivering training, onboarding, or managing knowledge resources.
- Strong understanding of operational workflows and ability to translate them into structured training content.
- High attention to detail, especially regarding compliance and procedural accuracy.
Required skills
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icligo
Vila Nova de Gaia
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