Arabic Player Support Specialist for Supercell Games (Sofia)

About the role

Mercier Consultancy MD is looking for an Arabic‑speaking Player Support Specialist to join its team in Sofia, Bulgaria. The role focuses on providing high‑quality assistance to Arabic‑speaking players of Supercell games, ensuring a smooth and enjoyable gaming experience.

Key responsibilities

• Deliver player support in Arabic for Supercell account‑related inquiries.
• Answer questions and resolve issues concerning account management, game features and technical problems via email and chat.
• Accurately document player interactions to help improve service quality.
• Collaborate with internal teams to relay player feedback and contribute to service enhancements.
• Stay up‑to‑date with Supercell titles and industry trends to provide informed assistance.

Required profile

• Fluent in Arabic (spoken and written); English proficiency is a plus.
• Previous experience in customer or player support, preferably within the gaming sector.
• Strong understanding of gaming culture and familiarity with Supercell games.
• Excellent communication and interpersonal abilities.
• Willingness to relocate to Sofia and adapt to a new cultural environment.

Required skills

• Ability to troubleshoot technical issues and provide effective resolutions.
• Strong organizational skills for handling multiple player inquiries.

What we offer

• Competitive monthly salary.
• Fully paid relocation package.
• Monthly performance bonus.
• €1,500 signing bonus.
• Fully paid training.
• Health insurance and additional benefits.