Telephone Banking Consultant – Overnight

About the role

Popular is seeking a bilingual Telephone Banking Consultant to join its overnight team in San Juan, Cupey. You will deliver high‑quality telephone service to help retain and grow the bank’s client portfolio while ensuring customers receive accurate information and support.

Key responsibilities

• Analyze client service and claims needs, assess solutions, and make prompt decisions.
• Promote cross‑selling of financial products such as loans, credit cards, credit lines, and vendor payments.
• Provide detailed information on Popular’s services, including balance inquiries and payment options.
• Handle issues within your authority and escalate when necessary.
• Maintain compliance with overnight shift schedules (4 PM‑1 AM, 5 PM‑2 AM, or 6 PM‑3 AM) and weekend availability.

Required profile

• Bachelor’s degree or equivalent education/experience.
• Minimum two years of customer service or sales experience.
• Fully bilingual in English and Spanish with excellent oral and written communication.
• Detail‑oriented, analytical, and able to work independently.

Required skills

• Proficiency with Windows operating system.
• Strong knowledge of Microsoft Office applications (Word, Excel, PowerPoint).
• Professional telephone etiquette and customer‑service skills.

What we offer

• Eight weeks of on‑site training starting August 18 2026.
• Full‑time, non‑exempt position with scheduled overnight shifts.
• Opportunity to work for Puerto Rico’s leading financial institution.