Part‑Time Fraud Monitoring Representative

About the role

We are looking for a part‑time Fraud Monitoring Representative to join our San Juan call centre. The role involves interacting with customers to verify flagged transactions, authenticate callers and report potential fraud, ensuring a safe banking experience.

Key responsibilities

• Handle inbound and outbound calls related to fraud verification, including caller authentication and transaction validation.
• Research and resolve customer inquiries about security concerns promptly and accurately.
• Use internal systems to collect, analyse and document fraud‑related information.
• Escalate complex cases to senior staff and explain company policies to customers.
• Maintain detailed records of fraud alerts and follow established guidelines.

Required profile

• Minimum 24 approved credits or equivalent education/experience.
• At least two years of experience in a customer‑service or call‑center environment.
• Fluent oral and written communication in English and Spanish.
• Strong analytical mindset, detail‑oriented and able to work under pressure.

Required skills

• Proficiency with Windows operating system.
• Microsoft Office suite (Word, Excel, PowerPoint).