Sales Operations Manager

About the role

RateHawk, a leading travel‑tech brand, is looking for a highly analytical Sales Operations Manager to drive commercial performance, sales efficiency and operational excellence across its global commercial organization. The role is remote and reports to the Commercial Strategy & Transformation Director while supporting senior regional leadership.

Key responsibilities

• Own and continuously improve target‑setting and quota allocation processes across regions, ensuring data‑driven, achievable targets.
• Monitor commercial performance and manage the bonus calculation process, including quota tracking, incentive calculations and coordination with HR and payroll.
• Drive pipeline management excellence by overseeing pipeline hygiene, conversion dynamics and sales process adherence.
• Track adoption of commercial playbooks and operational processes, ensuring alignment with best‑practice standards.
• Develop ROI and productivity models to analyse salesforce efficiency and profitability at regional and individual levels.
• Build and maintain reports, dashboards and performance analyses using HubSpot and Business Intelligence tools.
• Support Regional Directors and senior leadership with ad‑hoc business analysis, commercial insights and performance reporting for sales campaigns and strategic initiatives.

Required profile

• Proven experience in sales operations, commercial performance management or a similar analytical role.
• Strong business orientation with the ability to translate data into actionable commercial strategies.
• Experience working with regional sales teams and senior leadership in an international environment.
• Excellent communication skills for collaboration with HR, payroll and finance functions.
• Ability to design, maintain and present dashboards and analytical reports.

Required skills

• HubSpot
• Business Intelligence tools (e.g., Tableau, Power BI)
• Salesforce