Project Manager

About the role

Join a fast‑growing SaaS company that is transforming the hospitality industry with innovative technology and AI‑powered solutions. As a Project Manager you will own complex customer implementation projects, guiding them from kickoff through go‑live while working with a globally distributed, highly collaborative team.

Key responsibilities

• Lead and manage multiple customer implementation projects from initiation to deployment and handover.
• Coordinate scope, timelines, budgets, risks, dependencies and resource allocation.
• Facilitate customer meetings, steering committees and status reviews, maintaining clear communication with all stakeholders.
• Collaborate with technical specialists, implementation consultants, solution engineers and customer success teams.
• Utilise AI‑powered tools and automation to improve efficiency, reporting and visibility.
• Monitor performance, identify risks proactively and drive escalation when required.
• Maintain accurate project documentation, reporting systems and operational data.
• Contribute to continuous improvement of project management methodologies, templates and best practices.

Required profile

• 2‑4 years of project management experience, preferably in SaaS implementations, professional services or technology‑driven environments.
• Strong understanding of project management fundamentals such as scope, planning, risk, change control and stakeholder communication.
• Proven ability to manage multiple concurrent projects with high organization and attention to detail.
• Experience working directly with external customers and delivering client‑facing projects.

Required skills

• Project management platforms: Jira, Monday.com, Notion, Smartsheet, Rocketlane, Precursive or similar.
• Familiarity with AI tools: ChatGPT, Claude, Notion AI or related technologies.