Ocean Logistics Operations Expert

About the role

The Ocean Logistics Operations Expert is responsible for end‑to‑end ocean shipment performance, ensuring timely and visible stock delivery. The role continuously monitors transport milestones, optimises shipment management systems and works closely with markets, suppliers, carriers and Global Logistics Procurement to resolve issues and drive service excellence.

Key responsibilities

• Manage the team to enhance transport monitoring (Track & Trace) processes.
• Ensure timely resolution of exceptions throughout ocean transport.
• Maintain data accuracy in the Ocean Platform and Dashboard for full market visibility.
• Coordinate loading dates with the export team and track containers from loading point to port of loading.
• Monitor shipments for deviations, update ETAs and inform markets accordingly.
• Handle arrival notices, empty container returns and change‑of‑destination requests.
• Oversee platform performance against SLAs while ensuring business continuity.
• Support operational tasks, conduct health checks and drive continuous improvement initiatives.

Required profile

• Technical university degree.
• At least 5 years of experience in freight forwarding or shipping lines (import/export).
• Strong customer service orientation.
• Knowledge of physical logistics and supply‑chain processes.
• Experience in supply‑chain project management.
• Proven experience working with external providers.
• Advanced English proficiency (Spanish is a plus).
• Proficiency with Microsoft 365 tools (Excel, Power BI, PowerPoint, etc.).

Required skills

• Microsoft Excel
• Power BI
• PowerPoint
• Microsoft 365

What we offer

• Competitive salary and annual performance‑based bonus.
• Flexible hybrid working environment (2 days onsite per week).
• Professional development, e‑learning courses and international exposure.
• Meal allowance card, employee discounts and other flex benefits.