Field Technical Support Engineer

About the role

CBRE Portugal is looking for a hands‑on Field Technical Support (FTS) Engineer to provide on‑site IT assistance to employees in its Lisbon and Oporto offices. You will be the first point of contact for the IT Service Desk, helping colleagues resolve daily technology issues and ensuring business continuity.

Key responsibilities

• Provide deskside support via walk‑ups, email and telephone.
• Investigate and resolve end‑user problems escalated from the EMEA IT Service Desk.
• Troubleshoot hardware and software incidents logged in ServiceNow.
• Maintain ticket notes and communicate status updates to users.
• Perform daily checks on printers and meeting‑room AV equipment.
• Support meeting‑room setups for internal, client and event meetings.
• Collaborate with the EMEA Digital & Technology team on testing, installation and rollout of new solutions.

Required profile

• 2‑3 years of field or deskside support experience.
• Strong customer‑service mindset and ability to work independently in a fast‑paced office.
• Proactive, flexible and professional attitude.

Required skills

• Windows 11 deployment and support.
• Microsoft Office applications.
• ServiceNow ticketing system.
• Active Directory basics.
• Desktop hardware deployment and peripheral management.
• Printer troubleshooting.
• AV equipment support for meeting rooms.
• Mobile device support (iOS and Android).
• Fundamental networking knowledge.