Account Manager – SaaS

About the role

We are seeking a dynamic Account Manager to serve as the primary liaison between Emotion Mobility and its Tier II/III SaaS customers. In this role you will nurture relationships, understand client challenges, and drive revenue growth through upselling and product adoption.

Key responsibilities

• Act as the main point of contact for Tier II/III customers, scheduling regular meetings to gather feedback and ensure satisfaction.
• Prepare meeting agendas, follow‑up notes, and maintain a 360º view of each client relationship.
• Collect information on client business strategies to align Emotion Mobility’s product portfolio and inform future development.
• Manage customer requests, coordinating between product teams and clients for custom development needs.
• Record all interactions and resolutions in the CRM system and provide timely status updates.
• Develop and execute targeted upselling and cross‑selling campaigns based on usage patterns and client objectives.
• Track upgrade metrics, report success rates, and identify areas for improvement.
• Negotiate terms, pricing, and contract renewals to secure upsell opportunities.
• Promote new SaaS features and coordinate seamless implementation with relevant teams.

Required profile

• Minimum 3 years of experience in an account management role serving B2B clients.
• Previous experience in a technology or startup environment.
• Strong communication and relationship‑building skills.
• Ability to understand client challenges and translate them into product or development requirements.
• Reports directly to the Global Commercial Director.

Required skills

• Proficiency with CRM software.