Webfactory Support Specialist (French Speaker)

About the role

We are seeking a French‑speaking Webfactory Support Specialist to join our Website Support team. You will act as the first line of assistance, handling website updates, user requests and incident resolution while ensuring smooth communication between users, stakeholders and technical teams.

Key responsibilities

• Provide Level 1 support for website‑related issues and incidents.
• Manage website updates, user requests and track incident resolution.
• Serve as the communication bridge between end‑users, stakeholders and technical teams.
• Align user needs with team priorities and technical requirements.
• Monitor support performance and maintain service quality.
• Promote best practices in accessibility, security and GDPR compliance.

Required profile

• Degree in Computer Engineering or a related field.
• Fluent in spoken and written English and French.
• Adaptable, team‑oriented and strong interpersonal communication.
• Proactive problem‑solving attitude.

Required skills

• Familiarity with EasyVista for incident management (nice to have).
• Experience with Matomo analytics (nice to have).
• Knowledge of SEO principles.
• Understanding of GDPR and data‑privacy regulations.
• ITIL certification (nice to have).