Vice President, Customer Success – Continental Europe

About the role

The Vice President of Customer Success for Continental Europe will lead Hubexo’s customer success function across key markets including Spain, Portugal, Austria, Switzerland and the Czech Republic. Reporting to the Commercial President, this senior leader will shape the end‑to‑end customer lifecycle strategy to drive retention, expansion and measurable business outcomes while supporting predictable revenue growth.

Key responsibilities

• Define and own the regional Customer Success strategy, translating corporate goals into clear execution plans.
• Drive retention, renewal and expansion performance, ensuring net revenue retention through adoption, upsell and cross‑sell initiatives.
• Partner with Sales leadership on account strategy, handovers, renewals and expansion motions.
• Oversee onboarding, adoption, training and lifecycle engagement models at scale.
• Set standards for executive‑level relationships, including C‑level engagement and escalation management.
• Lead, develop and scale high‑performing Customer Success teams across Continental Europe.
• Collaborate with Product, Technology, Marketing and Commercial teams to embed customer insights into roadmap and advocacy programs.
• Own and report on KPIs such as Net Revenue Retention, churn, NPS, adoption and customer health metrics.

Required profile

• Proven senior leadership experience in Customer Success, Commercial or related functions.
• Track record of managing regional teams and delivering revenue growth.
• Strong analytical mindset with data‑driven decision making.
• Excellent communication and stakeholder management skills.
• Fluent in English; Spanish and/or Portuguese highly advantageous.

Required skills