Telecom Engineer – Voice Deployment

About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software and is expanding its Voice Deployment team. As a Telecom Engineer you will design and deploy next‑generation voice technologies, ensure reliable service delivery and help enhance our telecom infrastructure.

Key responsibilities

• Design and deploy scalable, redundant, highly available telecom solutions across data centers and public cloud.
• Ensure reliability and performance of the voice platform through proactive deployment practices and incident prevention.
• Collaborate with Cloud Operations, Product and Engineering teams to introduce new telecom features, devices and services.
• Drive platform improvements by leading projects focused on resilience, automation and service quality.
• Develop and maintain operational standards and processes to support deployment efficiency.
• Analyze telecom incidents, identify root causes and implement corrective actions.
• Evaluate deployment requests for feasibility, scope and delivery timelines.
• Provide knowledge transfer and documentation to operational teams.
• Mentor a global team of Voice Engineers and support ongoing operations as a customer advocate.

Required profile

• Bachelor’s degree in Engineering or a related technical field (preferred).
• Minimum 3 years experience on a service provider or enterprise voice network.
• Strong understanding of SIP protocols; experience with WebRTC is a plus.
• Hands‑on experience with Ribbon SBCs and PSXs (highly preferred).
• Familiarity with Cisco technologies; CCNA certification is a plus.
• Proficiency in documenting technical solutions, including diagrams and procedures.
• Experience with Ansible or similar automation tools (preferred).
• Strong analytical, organizational and communication skills.

Required skills

• SIP protocol
• WebRTC
• Ribbon Session Border Controllers (SBCs)
• PSX platforms
• Cisco networking technologies
• CCNA certification
• Ansible automation
• Technical documentation and diagramming

What we offer

• Five9 Shares
• Bonus Scheme
• 10 % Flexi Benefit
• Meal Allowance
• Medical Insurance
• Life Insurance
• 25 day annual leave plus public holidays