Team Manager

About the role

As a Team Manager you will lead a retail team in delivering exceptional client experiences and exceeding sales targets. Acting as a Brand Ambassador, you will uphold Prada’s values and the Client Promise while fostering a high‑performance culture.

Key responsibilities

• Lead, train and coach team members, conducting regular performance conversations with the Store Manager/Director.
• Set and monitor KPI targets, develop individual performance plans and drive over‑achievement of sales goals.
• Deliver comprehensive client‑centric training covering client journey, storytelling, product knowledge and clienteling.
• Participate in talent acquisition, onboarding new advisors and supporting their development.
• Maintain an optimized sales floor, ensuring visible presence and effective merchandising.
• Drive CRM and clienteling initiatives, including data collection, outreach, private appointments and client retention.
• Identify and engage prospective clients to expand the store’s client base.
• Oversee after‑sales service and product care, ensuring longevity and quality of items.

Required profile

• Proven experience in retail team leadership with a focus on sales performance.
• Strong communication and coaching abilities, able to inspire and develop talent.
• Commitment to delivering a superior client experience and upholding brand standards.
• Ability to work collaboratively with store leadership and cross‑functional teams.

Required skills