Support Technician – French Speaking (Customer Support)

About the role

We are looking for a bilingual Support Technician to join the Cegid Customer Support team that serves the retail software solution used by over 1,000 brands worldwide. The role involves assisting French‑speaking clients, as well as English and Spanish speakers, in troubleshooting and using our cloud‑based retail applications.

Key responsibilities

• Receive and process client requests via phone, portal or chat, providing accurate answers or escalating when necessary.
• Ensure all interactions comply with the service contract and follow internal best‑practice guidelines.
• Track and follow up on open tickets, keeping clients informed of progress.
• Identify repetitive issues and alert the team to improve processes.

Required profile

• Fluent in French and able to communicate in English and/or Spanish.
• Formal IT education or proven experience with Windows‑based environments.
• Strong analytical mindset, capable of diagnosing complex problems and asking the right questions.
• Excellent written communication and synthesis skills.
• Customer‑service oriented with a collaborative attitude.

Required skills

• Windows environment